{"id":7427,"date":"2020-11-06T19:42:01","date_gmt":"2020-11-06T19:42:01","guid":{"rendered":"http:\/\/www.chic-chac.com\/?page_id=7427"},"modified":"2024-02-19T17:47:37","modified_gmt":"2024-02-19T17:47:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/chic-chac.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row][vc_column][gt3_spacing height=”45px”][\/vc_column][\/vc_row][vc_row column_separator_row=””][vc_column][gt3_custom_text text_color=”” font_size=”16″]\n

Frequently Asked Questions<\/h3>\n

Here’s our Frequently Asked Questions page. Don’t hesitate to contact us if you can’t find the answers to your questions. There’s also our POLICY<\/a> page for more information on the booking process, payments, cancellations, etc.<\/p>\n

418-784-3311 \/ info@chic-chac.ca<\/p>\n[\/gt3_custom_text][\/vc_column][\/vc_row][vc_row column_separator_row=””][vc_column][gt3_spacing height=”40px”][gt3_custom_text text_color=”” font_size=”16″]\n

RESTAURANT\/ FOOD<\/h4>\n[\/gt3_custom_text][vc_toggle title=”YOUR PACKAGE INCLUDES LUNCH, BUT IS IT POSSIBLE TO GET A TAKE-OUT MEAL FOR AN AUTONOMOUS TRIP?” style=”accordion_alternative” color=”chevron” size=”right”]Yes, you simply have to notify the kitchen that you want a take-out lunch and we will be happy to prepare you a good sandwich and other snacks that you can enjoy at the top of the mountain! You can pass this information on to dinner service the night before or at breakfast before leaving for the day.[\/vc_toggle][vc_toggle title=”IS THERE A CHOICE OF MEALS?” style=”accordion_alternative” color=”chevron” size=”right”]The breakfast service offers a buffet-style service. There are usually eggs, pastries, potatoes, meats, fruits and much more.<\/p>\n

For lunches, you can choose between a take-out dinner or a hot meal served directly on site. The take-out format is a lunch box so you can take it to the mountains with you. The hot meal service takes place in the Quartier G\u00e9n\u00e9ral restaurant and you have a daily menu from which you can choose your meal.<\/p>\n

As for dinner service, this takes place at our restaurant in Quartier G\u00e9n\u00e9ral. You have access to a fixed menu as well as a daily menu and you can choose from the menu. Some dinner choices may incur a small supplement depending on the meal chosen. Package dinners include soup and dessert. You can view the restaurant’s menu<\/a> directly online. Our daily menus also vary from one week to the next in order to avoid redundancy in our meals.[\/vc_toggle][vc_toggle title=”IF I HAVE A SPECIAL DIET, CAN THE KITCHEN ACCOMMODATE MY MEALS?” style=”accordion_alternative” color=”chevron” size=”right”]Regarding allergies and intolerances, please contact reception dircetly and our team will coordinate with the kitchen so we can securely offer you meals. It’s possible for our kitchen to accomodate many dietary restrictions, such as vegetarian or pescetarian, but you have to communicate your restrictions with the reception at 418-784-3311<\/a>.[\/vc_toggle][gt3_spacing height=”40px”][\/vc_column][\/vc_row][vc_row column_separator_row=””][vc_column][gt3_custom_text text_color=”” font_size=”16″]\n

LODGING<\/h4>\n[\/gt3_custom_text][vc_toggle title=”ARE BED SHEETS SUPPLIED IN THE BEDROOMS?” style=”accordion_alternative” color=”chevron” size=”right”]Yes, all bed sheets and linen are provided, including pillows.[\/vc_toggle][vc_toggle title=”ARE TOWELS SUPPLIED IN THE LODGING?” style=”accordion_alternative” color=”chevron” size=”right”]No, it is not necessary since we provide shower towels and washcloths in all our accommodations, with the exceptions of chalets #1 to 5 on York Lake.
\nHowever, you must bring your hygiene products, such as soap and shampoo, since these are not included in our lodgings.[\/vc_toggle][vc_toggle title=”ARE ANIMALS ALLOWED AT THE CHIC CHAC?” style=”accordion_alternative” color=”chevron” size=”right”]Unfortunately, for now, animals are not allowed in our facilities. Support animals are authorized in our private homes under condition to present a valid card when making a reservation.[\/vc_toggle][gt3_spacing height=”40px”][\/vc_column][\/vc_row][vc_row column_separator_row=””][vc_column][gt3_custom_text text_color=”” font_size=”16″]\n

SKI & TERRAIN<\/h4>\n[\/gt3_custom_text][vc_toggle title=”DO YOU NEED TO BE AN “EXPERT“ TO SKI IN THE CHIC-CHOCS?” style=”accordion_alternative” color=”chevron” size=”right”]No, the Chic-Chac makes it our mission to offer terrain for all ski levels. Whether it’s your first time the backcountry, or looking for a big thrill, we have access to all types of terrain. Our guides will be more than happy to recommend the best lines according to your capacity.[\/vc_toggle][vc_toggle title=”CAN WE GET OUR SKIS WAXED AND TUNED AT THE CHIC CHAC?” style=”accordion_alternative” color=”chevron” size=”right”]Yes, we are able to offer this service on site. You can come to the equipment rental department which is located in the basement of Headquarters with your equipment. Do not hesitate to contact<\/a> them directly for more details.[\/vc_toggle][vc_toggle title=”ARE POWDER SKIS MANDATORY?” style=”accordion_alternative” color=”chevron” size=”right”]No, but it’s strongly recommended to use wider skis than those normally used on groomed slopes. If necessary, we have Salomon and Armada powder skis, as well as Burton snowboards and splitboards available for daily rental<\/a>. Quantities are limited so be sure to reserve what you need when booking your trip.[\/vc_toggle][vc_toggle title=”CAN I RENT SKI\/SNOWBOARD BOOTS ON SITE?” style=”accordion_alternative” color=”chevron” size=”right”]Yes, it is possible to rent boots, but we have a limited quantity available for rent. We therefore strongly recommend that you contact us<\/a> for equipment reservations.[\/vc_toggle][vc_toggle title=”HOW MANY RUNS CAN WE DO I A DAY OF CASTKIING?” style=”accordion_alternative” color=”chevron” size=”right”]It’s possible to do on average 6 to 10 runs in a day of catskiing. The number of runs vary on the ski level and speed of the group, sunset on that day and snowfall. In fact, the bigger the snowfall, the slower the catski can advance, however more snow means more fun ;)[\/vc_toggle][vc_toggle title=”WHAT’S THE DIFFERENCE BETWEEN PORPHYRE AND MT YORK?” style=”accordion_alternative” color=”chevron” size=”right”]Mount Porphyre<\/a> is accessible to the public and maintain by the FQME<\/a>. You can procure yourself a daily pass or annual membership on their website. The Porphyre is an intermediary to expert level mountain adjacent to Murdochville, making its accessibility very easy using skins or catski.<\/p>\n

Mount York<\/a> is an exclusive mountain to the Chic Chac, so we have more control on the trails there. It is further in the backcountry, only accessible by catski and it takes about 45min to get there. Autonomous alpine touring is forbidden on this mountain. The York has more trails, glades and platforms than the Porphyre. Platforms, are wooden structures built by the Chic Chac to simulate cliffs and drops, making your descent that much more fun and exciting![\/vc_toggle][vc_toggle title=”IS THERE DESIGNATED DAYS FOR CATSKIING?” style=”accordion_alternative” color=”chevron” size=”right”]No, the catski can operate any day of the week. We require a minimum of 7 persons for the catski to go out. Call us for more information on our availability at 418-784-3311<\/a>![\/vc_toggle][vc_toggle title=”DO I NEED AVALANCHE SECURITY EQUIPMENT FOR MY GUIDED SKI TRIPS?” style=”accordion_alternative” color=”chevron” size=”right”]Avalanche safety equipment (DVA, shovel and probe) is included in all our guided activities, but if you have your own equipment we recommend bringing it with you as you are normally more familiar with it. We check that your DVA works with our guide’s equipment before leaving and we can provide you with one if they do not match together. The backpack is not included, you must bring your own. We recommend having a bag with a waist clip and of a capacity around 25-30 liters.[\/vc_toggle][vc_toggle title=”WHERE CAN WE GO IN A DAY OF GUIDED ALPINE TOURING?” style=”accordion_alternative” color=”chevron” size=”right”]It’s possible to do guided alpine touring in many sectors around Murdochville and in the area of Gaspesie National Park (about 45min drive from town). The mounts Lyall, Hog’s Back, Champs-de-Mars, Valli\u00e8res are a few examples of nearby mountains in that area.[\/vc_toggle][vc_toggle title=”WHERE CAN WE HELISKI?” style=”accordion_alternative” color=”chevron” size=”right”]We have 3 summits that are accessible in heliski, the mountains being\u00a0 Mount Miller<\/a>, Mount Porphyre<\/a> and Mount York<\/a>.[\/vc_toggle][gt3_spacing height=”40px”][\/vc_column][\/vc_row][vc_row column_separator_row=””][vc_column][gt3_custom_text text_color=”” font_size=”16″]\n

LOGISTICS \/ BOOKING \/ OTHER<\/h4>\n[\/gt3_custom_text][vc_toggle title=”IS IT MANDATORY TO BOOK A DAY OF GUIDED ACTIVITY?” style=”accordion_alternative” color=”chevron” size=”right”]No, it is not mandatory to book a day of guided activity, but we strongly recommend that you do so to ensure you have your place once you get to Murdochville! Places in our activities are limited and we also have a limited number of guides for alpine touring, so we may be at full capacity on certain days, contact us at 418-784-3311 or info@chic-chac. ca for more information on our availability.[\/vc_toggle][vc_toggle title=”WHAT SERVICES ARE AVAILABLE IN MURDOCHVILLE?” style=”accordion_alternative” color=”chevron” size=”right”]Murdochville offers the majority of basic services, including a grocery store including a small SAQ, an automobile garage, a post office, a pharmacy and a gas station. The opening hours of these services may vary from the opening hours to which you are accustomed, do not hesitate to contact us for more information on this subject.<\/p>\n

There is also a sports center with periods of free skating and free hockey, you can consult the city’s website<\/a> for more information on the ice rink schedule.<\/p>\n

You can also find a CLSC open 24\/7 directly in Murdochville as well as a Caisse Desjardins ATM located at town hall.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][gt3_spacing height=”80px”][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][gt3_spacing height=”45px”][\/vc_column][\/vc_row][vc_row column_separator_row=””][vc_column][gt3_custom_text text_color=”” font_size=”16″] Frequently Asked Questions Here’s our Frequently Asked Questions page. Don’t hesitate to contact us if you can’t find the answers to your questions. There’s also our POLICY page for more information on the booking process, payments, cancellations, etc. 418-784-3311 \/ info@chic-chac.ca [\/gt3_custom_text][\/vc_column][\/vc_row][vc_row column_separator_row=””][vc_column][gt3_spacing height=”40px”][gt3_custom_text text_color=”” font_size=”16″] RESTAURANT\/ FOOD [\/gt3_custom_text][vc_toggle title=”YOUR […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7427","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - Chic-Chac - Ski Chic-Chocs<\/title>\n<meta name=\"description\" content=\"Contact us if you can\u2019t find what you\u2019re looking for. Our POLICY page with more info on payments, cancelations, COVID 418-784-3311\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chic-chac.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Chic-Chac - Ski Chic-Chocs\" \/>\n<meta property=\"og:description\" content=\"Contact us if you can\u2019t find what you\u2019re looking for. Our POLICY page with more info on payments, cancelations, COVID 418-784-3311\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chic-chac.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Chic-Chac\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-19T17:47:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chic-chac.com\/wp-content\/uploads\/2020\/11\/DSC00285-1-header-1920px.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"936\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/chic-chac.com\/wp-content\/uploads\/2020\/11\/DSC00285-1-header-1920px.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/chic-chac.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/chic-chac.com\\\/en\\\/faq\\\/\",\"name\":\"Frequently Asked Questions - Chic-Chac - Ski Chic-Chocs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/chic-chac.com\\\/#website\"},\"datePublished\":\"2020-11-06T19:42:01+00:00\",\"dateModified\":\"2024-02-19T17:47:37+00:00\",\"description\":\"Contact us if you can\u2019t find what you\u2019re looking for. Our POLICY page with more info on payments, cancelations, COVID 418-784-3311\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/chic-chac.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/chic-chac.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/chic-chac.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/chic-chac.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/chic-chac.com\\\/#website\",\"url\":\"https:\\\/\\\/chic-chac.com\\\/\",\"name\":\"Chic-Chac\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/chic-chac.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions - Chic-Chac - Ski Chic-Chocs","description":"Contact us if you can\u2019t find what you\u2019re looking for. Our POLICY page with more info on payments, cancelations, COVID 418-784-3311","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/chic-chac.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions - Chic-Chac - Ski Chic-Chocs","og_description":"Contact us if you can\u2019t find what you\u2019re looking for. Our POLICY page with more info on payments, cancelations, COVID 418-784-3311","og_url":"https:\/\/chic-chac.com\/en\/faq\/","og_site_name":"Chic-Chac","article_modified_time":"2024-02-19T17:47:37+00:00","og_image":[{"width":1920,"height":936,"url":"https:\/\/chic-chac.com\/wp-content\/uploads\/2020\/11\/DSC00285-1-header-1920px.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_image":"https:\/\/chic-chac.com\/wp-content\/uploads\/2020\/11\/DSC00285-1-header-1920px.jpg","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/chic-chac.com\/en\/faq\/","url":"https:\/\/chic-chac.com\/en\/faq\/","name":"Frequently Asked Questions - Chic-Chac - Ski Chic-Chocs","isPartOf":{"@id":"https:\/\/chic-chac.com\/#website"},"datePublished":"2020-11-06T19:42:01+00:00","dateModified":"2024-02-19T17:47:37+00:00","description":"Contact us if you can\u2019t find what you\u2019re looking for. Our POLICY page with more info on payments, cancelations, COVID 418-784-3311","breadcrumb":{"@id":"https:\/\/chic-chac.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/chic-chac.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/chic-chac.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/chic-chac.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/chic-chac.com\/#website","url":"https:\/\/chic-chac.com\/","name":"Chic-Chac","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/chic-chac.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/pages\/7427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/comments?post=7427"}],"version-history":[{"count":37,"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/pages\/7427\/revisions"}],"predecessor-version":[{"id":11701,"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/pages\/7427\/revisions\/11701"}],"wp:attachment":[{"href":"https:\/\/chic-chac.com\/en\/wp-json\/wp\/v2\/media?parent=7427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}