FAQ

Yes, you simply have to notify the kitchen that you want a take-out lunch and we will be happy to prepare you a good sandwich and other snacks that you can enjoy at the top of the mountain! You can pass this information on to dinner service the night before or at breakfast before leaving for the day.

The breakfast service offers a buffet-style service. There are usually eggs, pastries, potatoes, meats, fruits and much more.

For lunches, you can choose between a take-out dinner or a hot meal served directly on site. The take-out format is a lunch box so you can take it to the mountains with you. The hot meal service takes place in the Quartier Général restaurant and you have a daily menu from which you can choose your meal.

As for dinner service, this takes place at our restaurant in Quartier Général. You have access to a fixed menu as well as a daily menu and you can choose from the menu. Some dinner choices may incur a small supplement depending on the meal chosen. Package dinners include soup and dessert. You can view the restaurant’s menu directly online. Our daily menus also vary from one week to the next in order to avoid redundancy in our meals.

Regarding allergies and intolerances, please contact reception dircetly and our team will coordinate with the kitchen so we can securely offer you meals. It’s possible for our kitchen to accomodate many dietary restrictions, such as vegetarian or pescetarian, but you have to communicate your restrictions with the reception at 418-784-3311.

Yes, all bed sheets and linen are provided, including pillows.

No, it is not necessary since we provide shower towels and washcloths in all our accommodations, with the exceptions of chalets #1 to 5 on York Lake.
However, you must bring your hygiene products, such as soap and shampoo, since these are not included in our lodgings.

Unfortunately, for now, animals are not allowed in our facilities. Support animals are authorized in our private homes under condition to present a valid card when making a reservation.

No, the Chic-Chac makes it our mission to offer terrain for all ski levels. Whether it’s your first time the backcountry, or looking for a big thrill, we have access to all types of terrain. Our guides will be more than happy to recommend the best lines according to your capacity.

Yes, we are able to offer this service on site. You can come to the equipment rental department which is located in the basement of Headquarters with your equipment. Do not hesitate to contact them directly for more details.

No, but it’s strongly recommended to use wider skis than those normally used on groomed slopes. If necessary, we have Salomon and Armada powder skis, as well as Burton snowboards and splitboards available for daily rental. Quantities are limited so be sure to reserve what you need when booking your trip.

Yes, it is possible to rent boots, but we have a limited quantity available for rent. We therefore strongly recommend that you contact us for equipment reservations.

It’s possible to do on average 6 to 10 runs in a day of catskiing. The number of runs vary on the ski level and speed of the group, sunset on that day and snowfall. In fact, the bigger the snowfall, the slower the catski can advance, however more snow means more fun 😉

Mount Porphyre is accessible to the public and maintain by the FQME. You can procure yourself a daily pass or annual membership on their website. The Porphyre is an intermediary to expert level mountain adjacent to Murdochville, making its accessibility very easy using skins or catski.

Mount York is an exclusive mountain to the Chic Chac, so we have more control on the trails there. It is further in the backcountry, only accessible by catski and it takes about 45min to get there. Autonomous alpine touring is forbidden on this mountain. The York has more trails, glades and platforms than the Porphyre. Platforms, are wooden structures built by the Chic Chac to simulate cliffs and drops, making your descent that much more fun and exciting!

No, the catski can operate any day of the week. We require a minimum of 7 persons for the catski to go out. Call us for more information on our availability at 418-784-3311!

Avalanche safety equipment (DVA, shovel and probe) is included in all our guided activities, but if you have your own equipment we recommend bringing it with you as you are normally more familiar with it. We check that your DVA works with our guide’s equipment before leaving and we can provide you with one if they do not match together. The backpack is not included, you must bring your own. We recommend having a bag with a waist clip and of a capacity around 25-30 liters.

It’s possible to do guided alpine touring in many sectors around Murdochville and in the area of Gaspesie National Park (about 45min drive from town). The mounts Lyall, Hog’s Back, Champs-de-Mars, Vallières are a few examples of nearby mountains in that area.

We have 3 summits that are accessible in heliski, the mountains being  Mount Miller, Mount Porphyre and Mount York.

No, it is not mandatory to book a day of guided activity, but we strongly recommend that you do so to ensure you have your place once you get to Murdochville! Places in our activities are limited and we also have a limited number of guides for alpine touring, so we may be at full capacity on certain days, contact us at 418-784-3311 or info@chic-chac. ca for more information on our availability.

Murdochville offers the majority of basic services, including a grocery store including a small SAQ, an automobile garage, a post office, a pharmacy and a gas station. The opening hours of these services may vary from the opening hours to which you are accustomed, do not hesitate to contact us for more information on this subject.

There is also a sports center with periods of free skating and free hockey, you can consult the city’s website for more information on the ice rink schedule.

You can also find a CLSC open 24/7 directly in Murdochville as well as a Caisse Desjardins ATM located at town hall.